Posted on: 10-14-2011 at 11:56am
By Senior Director of Communications Paul Thies
Back in March, we shared with you that members of Stream Energy’s management team each took shifts in the firm’s Customer Care department. During that exercise, we all fielded calls from customers and helped them with their needs. It was universally acclaimed by our team as a great experience that helped the firm’s decision makers better understand not only our customers, but also the day-to-day work lives of our frontline folks who serve those customers.
For the past several weeks, we’ve been repeating the exercise, but this time in Ignite Associate Support. Once again, Stream’s executives are taking turns on the phones, interacting directly with our Associates (many of whom are new to the business), as well as experiencing the lives of our dedicated employees who work hard to provide you with excellent service.
Yesterday, our own chairman Rob Snyder took his turn in Associate Support. Now you might claim that I’m biased (after all, the guy signs my paychecks) but I wonder how many CEOs out there take the time to answer phone calls in their company’s call centers? I’m betting it’s a pretty select group.
Part of the fun of this program is that we’ve been able to spend some time working hand in hand with members of our Associate Support team. Brad, Jamie, Dennis, Jennifer, Patrice and Steve Flores’ whole gang all work very hard to help our Igniters, and I know that the firm’s leadership have a greater appreciation of how comprehensive that service is.
We’re just getting started, so for the next month or so, you may find yourself on the phone with one of our executives when you call into Associate Support. We’re looking forward to talking to you!