Posted on: 11-26-2012 at 5:46pm
By Stream Energy Chief Executive Officer Mark “Bouncer” Schiro
It’s no secret among the Stream Energy employee family that I was a linebacker during my college playing years. But I have to confess that there is one aspect of the offensive side of the ball that I have a weakness for, and that’s the two-minute drill.
The two-minute drill: that time of the game when the offense has to make some pretty dramatic things happen in a short amount of time to win.
With the clock ticking down on 2012, Stream Energy is hitting its “two-minute drill” and we’re going for the win in a huge way. This is a historic time for us, as we’ve officially launched several service areas in the Northeast at the same time.
First, we rolled out natural gas service in the PECO area of Pennsylvania. This in itself is big news, as there are 453,000 eligible gas customers in the PECO footprint.
But to make sure we steamroll 2012 on our way to the end zone, we’re also exploding into the NYSEG and RG&E areas of New York. Together they combine for roughly 1.6 million potential new Stream Energy customer meters.
And we’re still not done, as we have the NatGrid service area of New York (with over 2 million eligible customer meters) hitting the field in mid-December.
As John Madden would say, “Boom!”
These areas represent enormous opportunities for growth for our firm and our Ignite Associates, and they come to life through the combined efforts of many of our team mates working together. I am so proud to be a part of this group.
I’ve said it before, and I’ll say it again: it’s not how you start; it’s how you finish.
Posted on: 11-05-2012 at 5:32pm
We are pleased to announce that Stream Energy has launched a brand new process for Quality Confirmation: Customer Quick Check. This new process became available to new Northeast customers on Friday, November 2. This new feature will be available to Texas and Georgia customers at a later date.
Gone are the days of having customers undergo a QC phone call. Instead, they may confirm their identities during the Stream Energy online enrollment process, thereby saving themselves valuable time.
The purpose of the Customer Quick Check is to confirm the customer’s identity in order to help avoid identity theft, fraudulent energy accounts, or slamming attempts. This identity verification process is not a credit check and does not affect your customer’s credit score.
Customer Quick Check At a Glance:
- Customer Quick Check is in place for Northeast customers only. (Coming soon to Texas and Georgia.)
- The last four (4) digits of your customer’s Social Security Number are required during the enrollment.
- For ID Verification, the customer may be presented with four multiple choice questions during the enrollment.
- When finished with the enrollment, customers should record their 10-Digit Reference Number.
- REMEMBER there is no Automated Quality Control Call!
- If Stream Energy needs anything to finalize the enrollment, The OnBoarding Group at Stream Energy’s corporate office will contact your customer within one business day.
- Customer Points and MEI will be rolling in quicker than ever!
Please note that the multiple choice questions are formulated and confirmed by Experian and are selected from their Public Record database. Some questions may not apply to your customer and, if so, “None of the Above” is an option for all questions.
Posted on: 10-19-2012 at 5:58pm
By Stream Energy Chairman Rob Snyder
It hardly seems that it was only two years ago that we gathered with much fanfare in Houston for the purpose of launching Stream Energy’s expansion into the Northeast.
It was exciting to watch the faces of the thousands assembled in the George Brown Convention Center as we announced that our point of attack for this leap from our preceding Texas and Georgia markets would be the state of Pennsylvania, which had recently re-deregulated its markets.
As we celebrate this two-year anniversary of the Pennsylvania launch, we can look back and see what this event has meant to Stream Energy and Ignite.
Our Pennsylvania market entry was designed as the beachhead for a continuing and evolving invasion of the Northeast, allowing our ready addition of adjoining markets. And looking back to our ensuing addition of Maryland and New Jersey, I am sure that our field leadership now understands the decided and key advantage of geographic proximity in terms of projecting our organizational strength to these new jurisdictions.
Rapidly following from that October 2010 launch event, Stream Energy has grown into the largest independent energy retailer in Pennsylvania and is making terrific strides in building field leadership in New Jersey and Maryland. But having consolidated these initial gains, now is the time for Stream Energy and Ignite to again extend its message of hope and consumer choice to yet another key market in this region.
During the last two years, we’ve grown our customer base dramatically and have added millions of potential customers. We have dramatically changed the lives of many of our Igniters – both those of our longstanding Texas and Georgia leaderships, but also of the thousands of associates in the Northeast that had never even heard of our cause until the preceding two years.
With the introduction of natural gas service to our Northeast service areas and the announcement of two new state expansion initiatives prior to Ignition 2013, during the present time frame, we will have added TENS OF MILLIONS OF POTENTIAL NEW CUSTOMERS to our core constituency.
And indeed: over the six months between our mid-summer Power Surge event in Atlantic City and Ignition 2013 in Dallas, Stream Energy will have almost TRIPLED the number of switchable meters to the pool available for our Ignite associates.
As an Ignite Associate, what do these events mean to you?
These developments extend our promise of MORE: more jurisdictions, more Ignite Associates, more new downlines, more customers, more opportunity — and of course, more Monthly Residual Income.
So just think of where we’ll be two years from now, Gang. As well as the future that you and your Ignite teams can build for yourselves.
As I prepare for yet another East Coast road trip next week — ending at our Ignite Academy event in King of Prussia, Pennsylvania — know that we are ready for the next step in our continuing expansion effort.
The time is right. We are ready.
Posted on: 06-15-2011 at 11:32am
Award Winning Customer Service from Stream Energy, providing customers in Texas, Georgia, Pennsylvania and Maryland with deregulated energy services
Stream Energy, a deregulated energy services provider founded by chairman Rob Snyder, serves customers in Texas, Georgia, Pennsylvania and Maryland and has been recognized for its outstanding customer service.
Stream Energy currently offers deregulated energy to four states. One of the reasons for its success is its nearly impeccable customer care and service. The company is easy to reach if you ever have a question about its services, or your bill, or just for information.
At Stream Energy, the goal is to make sure that customers are treated with the utmost care and provided with world-class service. The company’s webpage offers a facts and questions section, how to contact Stream Energy in an emergency, payment options and questions and answers about energy services offered.
Stream Energy’s Customer Service is always polite, professional and knowledgeable. The company puts a premium on service, because it understands who the boss is – namely, you, the customer.
The company prides itself on a staff of great listeners who take the time to identify what the customer needs by asking the right questions and listening to the answers. Stream Energy’s customers receive undivided attention and are greatly appreciated.
If a customer needs systems explained, Stream Energy will explain it. The company will not direct you to another site. It wants all the customers to understand what they are receiving from Stream Energy.
Additionally, the company says “yes” as often as possible. It is always looking for ways to help customers. When you have a request, Stream Energy will do everything in its power to honor that request and come up with a fair resolution.
At Stream Energy, customers are the number one priority. The company is an award-winning team who intends on continuing to improve in all areas.
Posted on: 04-26-2011 at 1:01pm
Check out these energy savings tips from Stream Energy for your home. Energy efficiency saves money. And deregulated energy markets, such as Texas, Georgia, Pennsylvania and Maryland, allow you to shop for the best service. Stream Energy has fixed rate plans to help with your energy savings.
Consumers are constantly looking for ways to save money, especially in today’s economy. Consumers now cut coupons, limit their eating out, drive less and eliminate expenses that are not essential to their day to day living. When considering all these money savings opportunities, don’t forget to add energy savings tips to the list.
These energy savings tips will help you save on your electric bills and show you how to make decisions that will make your energy more efficient. Energy efficiency equals money savings and reduces energy waste to help the environment.
- In a deregulated energy market, choose a company with competitive pricing
- Turn off lights, computers and TVs when not in use
- Turn off air conditioning when you are away from home at work or for an extended length of time
- Turn down your thermostat just 1° to save up to 10% on your annual heating bill
- Replace older doors and windows to prevent air leakage
- Repair any leaky duct systems
- Have an energy audit or analysis completed on your air conditioner
- Keep air vents and doors open. Closing those increases air pressure and can damage your duct system
- Install a programmable thermostat to keep your home cool or warm when it needs to be
- Use fluorescent light bulbs with the “Energy Star” label
- Use power strips for home electronics, and turn power strip off when not in use
- Set hot water thermostat at 120°F
- Take shorter showers
- Choose appliances with the “Energy Star” label
- Only wash full loads of dishes or laundry and air dry
- Utilize energy savings window treatment or window film
- Wash clothes in cold water
- Set refrigerator temperatures between 37 ° F and 40° F
- Change air conditioning filters regularly
- Make sure your house is properly insulated: walls, attic, ceilings, floors and crawl spaces
Following some simple energy savings tips can reduce your annual energy bills by 10 – 20%. Not only do you save money, but you will be helping the environment by reducing your carbon footprint. Check your state government to find out if your state has deregulated energy or when your state will be deregulated for additional energy savings. Stream Energy is a deregulated energy provider in Texas, Georgia, Pennsylvania and Maryland.