Stream Energy Blog » emergency contacts

Be Prepared – Know Whom to Contact

paul.thies — Mon, 29 Oct 2012 20:44:59 +0000

With Hurricane Sandy approaching the East Coast, our primary concern is for the safety and well being of all residents. For residents in impacted states, please be aware of whom to contact in the event of an outage.

Maryland

Baltimore Gas & Electric (BGE) Customers
1-877-778-2222
Hurricane Outage Information

Potomac Electric Power (Pepco) Customers
1-877-PEPCO-62 (1-877-737-2662)
Hurricane Outage Information

New Jersey

Atlantic City Electric Customers
1-800-833-7476
Hurricane Outage Information

Jersey Central Power & Light Customers
1-888-544-4877 (1-888-LIGHTSS)
Hurricane Outage Information

PSE&G Customers
1-800-436-PSEG (1-800-436-7734)
Hurricane Outage Information

Pennsylvania

Duquesne Light Customers
1-888-393-7000
Hurricane Outage Information

MetEd Customers
1-888-544-4877
Hurricane Outage Information

PECO Customers
1-800-841-4141
Hurricane Outage Information

PPL Customers
1-800-DIAL-PPL (1-800-342-5775) – When prompted, press 1 for electrical emergency
Hurricane Outage Information

Spring Preparedness

brian.hale — Fri, 23 Mar 2012 18:46:27 +0000

By Internal Communications Editor Brian Hale

The annual Spring Equinox officially marks the end of winter and the beginning of a new season, although Phil in Punxsutawney, Pennsylvania (that is, the Groundhog) commonly has his own opinion.

Snow begins to melt, temperatures begin to climb and Mother Nature begins producing some of her most ferocious fury. Thunderstorms producing massive hail, damaging winds and tornadoes can fire up without notice, especially in Texas which sits in the heart of Tornado Alley.

Being prepared for spring’s unpredictable weather can provide many potential life-saving advantages for yourself and your family. Being prepared and having a plan of what to do during a severe thunderstorm can offer peace of mind, save valuable time in finding shelter, and keep your family safe and healthy during power outages.

One of the best things you can do is to have a family plan of action. This may include where to go in your home during severe weather and what to have with you. The best places to congregate during a storm are in a basement, storm shelter or an interior room in your house as far away from windows as possible.

Should severe weather create tornadoes in your area, it is a good idea to have supplies on hand that can keep your family safe and healthy for many days. These items include plenty of bottled water and canned food, flashlights, extra batteries, a crank- or battery-powered radio, blankets, first aid supplies, dust masks, kennels for family pets, a two-way radio or walkie-talkie, and local emergency telephone numbers.

Keeping an updated supply of these items can offer peace of mind should severe weather suddenly occur without warning.

Although Texas frequently sees severe weather, other states are not immune to severe weather which can occur anywhere at any time during the spring and summer months. Residents living in the northeast do not experience tornadoes as often as residents in Tornado Alley, hurricanes can cause damaging winds and flooding rain that can warrant a need for shelter. Also, northeast residents commonly see severe weather during the winter months with blizzards and heavy snow.

Regardless of where you reside, severe weather is something to be taken seriously. A list of emergency contact information can be helpful throughout the year, whether dealing with tornadoes, hurricanes or blizzards.

Check out these websites which provide a lot of great information for staying prepared for severe weather during the spring and throughout the year:

www.ready.gov|
www.weather.com
www.fema.gov
www.spc.noaa.gov
www.nhc.noaa.gov

Be Prepared for Weather-Related Emergencies

brian.hale — Fri, 26 Aug 2011 17:33:48 +0000

We care about our customers’ safety and satisfaction. As we enter hurricane season, weather-related emergencies become more likely. We encourage all customers to be prepared, by having the emergency contact numbers handy so you’ll know who to call in case of an outage.

Please see below for the emergency contact numbers for your area. Take precautions now to be safe and secure.

Maryland

Baltimore Gas & Electric (BGE) Customers
Report emergencies immediately, including downed power lines, by calling 1-877-778-2222.

Potomac Electric Power (Pepco) Customers
Report emergencies immediately, including downed power lines, by calling 1-877-PEPCO-62 (1-877-737-2662).

Pennsylvania

Duquesne Light Customers
If you have an electric emergency, call Duquesne Light immediately at 1-888-393-7000.
They are available 24/7 to answer your emergency call.

MetEd Customers
If you have an electric emergency, call MetEd immediately at 1-888-544-4877.
They are available 24/7 to answer your emergency call.

PECO Customers
If you have a electric emergency, call PECO immediately at 1-800-841-4141.
They are available 24/7 to answer your emergency call.

PPL Customers
Report emergencies immediately, including downed power lines, by calling 1-800-DIAL-PPL (1-800-342-5775).
When prompted, press 1 for “electrical emergency.”

Texas

Oncor (TXU service area)
888-313-4747
(Oncor can link to five different phone numbers with your ESID to speed restoration when you call to report outages. Call 888-313-6862 to set it up.)

CenterPoint (Reliant service area)
800-332-7143

AEP Central (CPL service area)
866-223-8508

TNMP (First Choice service area)
888-866-7456

AEP North (WTU service area)
866-223-8508

Georgia

If you smell gas, quickly get away from the area. When you can no longer smell the gas, call Atlanta Gas Light (AGL) at its 24-hour emergency number: 1-877-427-4321 (outside metro Atlanta) or 770-907-4231 (in metro Atlanta).

Or, call 9-1-1 if you can’t remember the AGL number.

Visit www.safegas.org for more gas safety tips.

Be Prepared: Hurricane Irene

The Weather Channel classified Irene a powerful storm capable of causing extraordinary affects in the Northeast. This storm is real. It is large and very powerful.

Stream Energy recommends heeding all government warnings and advisories.

We’re dedicated to assisting our customers in weathering the affects of this dangerous storm. Although evacuations to areas out of the direct path of the storm are advised, here are a few steps to help you prepare for Hurricane Irene as it approaches.

Have a Storm Kit

This includes everything from a week’s worth of canned food, flashlights, batteries, bottled water, sleeping bags and pillows, personal hygiene items, a battery-operated radio and first aid supplies. When weathering a dangerous storm, it’s best to be over prepared.

Keep Local Emergency Numbers Handy

Not only does this include 911, but also your energy company, the Centers for Disease Control (CDC), Federal Emergency Management Agency (FEMA) and your insurance company. Having these numbers handy will provide great assistance after the storm has passed.

Stay Informed

Local news stations, as well as The Weather Channel are providing round-the-clock, real-time updates on television as well as their websites. Stay informed with the most current information on the storm’s projected path and intensity. Remember, this storm is very large and capable of causing “extraordinary affects” for millions of people along the eastern seaboard.

Government websites also provide very useful information for helping prepare for weather emergencies. Here is a list of a few helpful websites that offer more information on how to be well prepared for Hurricane Irene:

http://www.ready.gov
http://www.nhc.noaa.gov
http://www.cdc.gov
http://www.weather.gov