Posted on: 10-19-2012 at 5:58pm
By Stream Energy Chairman Rob Snyder
It hardly seems that it was only two years ago that we gathered with much fanfare in Houston for the purpose of launching Stream Energy’s expansion into the Northeast.
It was exciting to watch the faces of the thousands assembled in the George Brown Convention Center as we announced that our point of attack for this leap from our preceding Texas and Georgia markets would be the state of Pennsylvania, which had recently re-deregulated its markets.
As we celebrate this two-year anniversary of the Pennsylvania launch, we can look back and see what this event has meant to Stream Energy and Ignite.
Our Pennsylvania market entry was designed as the beachhead for a continuing and evolving invasion of the Northeast, allowing our ready addition of adjoining markets. And looking back to our ensuing addition of Maryland and New Jersey, I am sure that our field leadership now understands the decided and key advantage of geographic proximity in terms of projecting our organizational strength to these new jurisdictions.
Rapidly following from that October 2010 launch event, Stream Energy has grown into the largest independent energy retailer in Pennsylvania and is making terrific strides in building field leadership in New Jersey and Maryland. But having consolidated these initial gains, now is the time for Stream Energy and Ignite to again extend its message of hope and consumer choice to yet another key market in this region.
During the last two years, we’ve grown our customer base dramatically and have added millions of potential customers. We have dramatically changed the lives of many of our Igniters – both those of our longstanding Texas and Georgia leaderships, but also of the thousands of associates in the Northeast that had never even heard of our cause until the preceding two years.
With the introduction of natural gas service to our Northeast service areas and the announcement of two new state expansion initiatives prior to Ignition 2013, during the present time frame, we will have added TENS OF MILLIONS OF POTENTIAL NEW CUSTOMERS to our core constituency.
And indeed: over the six months between our mid-summer Power Surge event in Atlantic City and Ignition 2013 in Dallas, Stream Energy will have almost TRIPLED the number of switchable meters to the pool available for our Ignite associates.
As an Ignite Associate, what do these events mean to you?
These developments extend our promise of MORE: more jurisdictions, more Ignite Associates, more new downlines, more customers, more opportunity — and of course, more Monthly Residual Income.
So just think of where we’ll be two years from now, Gang. As well as the future that you and your Ignite teams can build for yourselves.
As I prepare for yet another East Coast road trip next week — ending at our Ignite Academy event in King of Prussia, Pennsylvania — know that we are ready for the next step in our continuing expansion effort.
The time is right. We are ready.
Posted on: 06-15-2011 at 11:32am
Award Winning Customer Service from Stream Energy, providing customers in Texas, Georgia, Pennsylvania and Maryland with deregulated energy services
Stream Energy, a deregulated energy services provider founded by chairman Rob Snyder, serves customers in Texas, Georgia, Pennsylvania and Maryland and has been recognized for its outstanding customer service.
Stream Energy currently offers deregulated energy to four states. One of the reasons for its success is its nearly impeccable customer care and service. The company is easy to reach if you ever have a question about its services, or your bill, or just for information.
At Stream Energy, the goal is to make sure that customers are treated with the utmost care and provided with world-class service. The company’s webpage offers a facts and questions section, how to contact Stream Energy in an emergency, payment options and questions and answers about energy services offered.
Stream Energy’s Customer Service is always polite, professional and knowledgeable. The company puts a premium on service, because it understands who the boss is – namely, you, the customer.
The company prides itself on a staff of great listeners who take the time to identify what the customer needs by asking the right questions and listening to the answers. Stream Energy’s customers receive undivided attention and are greatly appreciated.
If a customer needs systems explained, Stream Energy will explain it. The company will not direct you to another site. It wants all the customers to understand what they are receiving from Stream Energy.
Additionally, the company says “yes” as often as possible. It is always looking for ways to help customers. When you have a request, Stream Energy will do everything in its power to honor that request and come up with a fair resolution.
At Stream Energy, customers are the number one priority. The company is an award-winning team who intends on continuing to improve in all areas.
Posted on: 02-09-2011 at 1:59pm
By Stream Energy Senior Director of Communications Paul Thies
Okay sure, I’m the PR guy and so you’ll no doubt expect me to toot our horn, but Stream Energy and Ignite really have built a pretty amazing business success story in a short amount of time.
The company has been in business for six years and in that time has become one of the largest electricity providers in Texas (one of the largest energy markets in the WORLD); expanded to Georgia and Pennsylvania (with more states coming soon); and generated several billion dollars in revenue. We’ve won or been nominated for some pretty significant awards, like Platts and Ernst and Young; received a sizeable amount of media attention; and even launched one of the largest New Year’s Eve fireworks displays in the United States.
Pretty “Big Time” stuff, for sure.
There are also the many stories of people who, having gotten into the Ignite Opportunity, have seen their lives and their fortunes enhanced by the residual income generated by their customers’ energy bills. We’re talking about tens of millions of dollars in residual payouts to the everyday people you find living in your neighborhood.
But in giving this some consideration, I think that some of the significant things that separate our firm from other companies are the little things we do.
A specific example that I’m referring to is our practice of giving people the card.
By “the card” I’m talking about birthday and employment anniversary cards.
We have in the neighborhood of 260 Stream Energy employees. And for each one of them our boss, Stream Energy chairman Rob Snyder, personally handwrites a card for their birthday or Stream Energy anniversary.
It may not seem like a big thing at first glance, but I can tell you that this simple gesture has made a profound difference in the spirit around here.
Think about it. How often has your boss even remembered your birthday, let alone given you a card? And when the CEO of the company writes you a personal note – and I mean a real note, not simply “Happy Birthday” – well, I don’t know about you but I haven’t seen many CEOs in my professional career who take the time to do that FOR EVERY ONE OF HIS EMPLOYEES. All the way down the line.
I really hand it to Rob for doing that. Personally, I’m good about writing cards for my wife and kids, but that’s about it. This guy is writing them for everyone in our corporate office. It makes people feel appreciated. And that’s one of our competitive advantages. Our employees know that they matter.